Price Before The Journey Starts
Passengers see the fare before they book. Prices are transparent, there are no surprise charges and trust in your taxi service grows.
Platform
Your own branded passenger app
A white-label taxi booking app in your brand, not a shared app someone else controls. Riders get upfront prices, live tracking, multiple stops, business profiles, and Apple Pay, Google Pay, card or cash. Calls between rider and driver are GDPR compliant, and customer data stays the property of your taxi centre.
Features
Key features
Payment Options
Passengers pay in the app with Apple Pay, Google Pay, card or cash, or through your chosen payment provider, such as Adyen or Revolut.
Custom Pickup Points
At airports, stations, city centres and events, passengers can set an exact pickup point. The driver sees the precise spot in the app.
Booking and payment
Clear prices, flexible trips and the payment methods your passengers already use.
Price Overview
Passengers see a clear fare overview. Vehicle options depend on the dispatch office, such as taxi, large taxi, business or electric taxi.
Multiple Stops
Passengers can add several stops to one trip. This allows shared rides, extra pickups or drop-offs and more flexible routes.
Changes During The Journey
Passengers can change their trip after booking. They can update the pickup or destination and add stops, giving everyone more flexibility.
Tipping
Passengers can tip for great service in the app. The full tip goes straight to the driver.
Pickup coordination
Passenger and driver find each other quickly, even in busy places.
Passenger's Live Location
Passengers can share their live location with the driver. Pickups are faster, with less confusion in busy areas.
Traffic-Based ETA
Arrival times use live traffic data. ETAs are more accurate, scheduling is more efficient and passengers enjoy a better experience.
ETA Notifications
Passengers get live updates about the driver’s arrival, including early arrivals, traffic delays and when the car is close.
In-App Messaging
Passengers and drivers can chat in the app to coordinate pickups and answer questions. This reduces wrong trips and cancellations.
Call Function
Passengers can call the driver from the app. Calls are GDPR compliant, so privacy is protected and coordination is easy.
Safety and trust
Features that protect passengers, and their data, on every trip.
Emergency Function
In an emergency, passengers can make an emergency call straight from the app. Every trip is fully traceable for extra safety.
Share Trip Details
Passengers can share their trip live with family or friends. This adds safety, transparency and peace of mind.
Accessibility
The app supports passengers with special mobility needs, including wheelchair-accessible vehicles, larger vehicles and extra assistance.
Data Protection (GDPR)
Passengers can delete their account at any time. All personal data is handled under the GDPR, and customer data stays the property of the taxi centre.
Business travel
Work trips kept separate from personal ones, with invoices for your corporate customers.
Business Profile For Rides
Passengers can book with a business profile. Work and personal trips stay separate, with automatic invoices, easy expense reports and company accounts.
Coming back
Reasons to book again: saved trips, quick rebooking and targeted offers.
Trip Overview
Passengers can see all their trips at any time, including planned, completed and cancelled rides, from their account.
Rebook Ride
Passengers can rebook previous routes in seconds. It is ideal for daily commutes, airport transfers and regular trips.
Search History
Frequent destinations are saved automatically, so passengers can book their next ride even faster.
Promotions & Vouchers
Taxi centres can run targeted campaigns, such as discounts, voucher codes, area-based offers and loyalty rewards for regular customers.
Behaviour-Based Notifications
The system sends automatic push notifications based on passenger behaviour, such as ride reminders, airport alerts, win-back messages and personal offers.
Works with
Integrated with the systems you already use
Google Maps Platform
Adyen
Revolut
Fiservin development
Mercado Pago
Taxibooker
MoEngage
Talon.One- + or the payment provider you need
Other providers are connected during discovery. See every integration →
Switching from another system?
Every migration starts with discovery
No two operations are the same. We start by understanding how yours works, then plan the migration with you, tested step by step. That is how Taxi Fiume moved off a system it had used for more than 10 years while staying open 24/7.
Your Migration Blueprint
FAQ
Passenger app: questions operators ask
Is the passenger app published in our own brand?
Yes. It is a white-label taxi booking app in your brand, not a shared app someone else controls, and your customer data stays the property of your taxi centre.
How can passengers pay in the app?
With Apple Pay, Google Pay, a card in the app or cash, through your chosen payment provider such as Adyen or Revolut. Business profiles add automatic invoices for company accounts.
Are calls between passengers and drivers private?
Yes. Calls and chat between passenger and driver go through the app, are GDPR compliant and keep both sides anonymous.
Related
Further reading: White-label taxi app: what to check before you choose one · White Paper: The Final Fifty Meters
Works together with
Dispatch portal
The dispatch portal is the control centre for taxi dispatch centres: rule-based automatic dispatch, fixed prices within municipal tariff corridors, a built-in customer CRM and unlimited dispatcher seats.
Read more →Phone booking, Voice AI and IVR
Phone bookings stay at the heart of a taxi operation.
Read more →Driver app
The driver app runs in your own brand and gives taxi drivers everything they need on an ordinary smartphone: one-tap ride acceptance, earnings and bonus tracking, demand heatmaps, pre-booked and back-to-back rides, paid waiting time and an emergency button.
Read more →Next step
Talk to us about your operation
Bring us your operation, your rules and your requirements, and we’ll work through how to deliver the solution with you: what is available today, what we configure and what we build before your launch. No technical background needed, and no commitment.
- A plan built around how you work, not a one-size-fits-all package
- Your current way of working keeps running while each step is tested
- Honest answers, including what we need to find out first