Keeping the phones ringing

Keep the channels your customers trust

Phone bookings remain one of the competitive advantages established taxi operators bring to a market increasingly shaped by platforms like Uber and Bolt. In many markets, customers still rely on calling a taxi, and operators have spent decades earning their trust.

Modernising your operation should help you retain and serve those customers. With eCabs Technologies, phone bookings remain part of your operation alongside app, web and business bookings. You can introduce new digital channels while continuing to support the people who prefer to call.

Modernising an operation doesn’t mean abandoning the channels that made it successful in the first place.

A successful switch starts with your team

Your dispatchers and call-centre agents keep the operation moving. They know your customers, your drivers and what happens when the phones get busy. A successful migration needs their confidence and support.

We involve them throughout the process: understanding how they work, listening to their feedback and addressing their concerns. Through hands-on training, testing and support during launch, we help them become confident users and advocates of the new platform.

Their experience helps shape the migration blueprint, so the transition works for the people handling bookings every day.

Why phones need their own plan

For many taxi operators most bookings still arrive by phone. Losing the phones for even a few hours means lost trips and worried regular customers, so phone numbers, routing and call handling are mapped in discovery and tested before any live change.

Your phone provider comes with you

eCabs Technologies connects to the cloud phone systems taxi operators already use. TaxiNow in Frankfurt runs on Deutsche Telekom CompanyFlex Cloud PBX, and Taxi Fiume in Rijeka and Taxi Barok run on Telemach. eCabs Technologies also integrates with 3CX, and with Sinch for SMS. Other providers are mapped in discovery and tested before cutover.

After the switch

The call-centre screen is keyboard-first, with one view to create and manage bookings and fast address search. Phone bookings sit alongside app and digital channels in one system, so adding digital channels never means giving up the phone.

The phone does not disappear

Taxi Fiume kept its call centre and its customer relationships when it switched. At eCabs Malta, phone bookings fell from 90 per cent of all bookings in 2013 to 15 per cent in 2026 as customers chose the app, while the call centre stayed available for everyone who prefers to phone.