Platform
Protecting phone bookings
Phone bookings stay at the heart of a taxi operation. eCabs Technologies is a taxi booking system built for call-centre agents: the keyboard-first screen creates a booking in under 15 seconds, and phone orders are dispatched alongside app, web and corporate bookings in the same system. Voice AI and IVR take phone bookings around the clock, with handover to your agents.
Built for agents on the phone
The booking screen is keyboard-first: one view to create and manage bookings, fast address and waypoint search, and no switching between screens while the caller waits. Agents reach booking times of under 15 seconds.
One dispatch for every channel
A phone booking goes into the same dispatch, pricing and customer records as an app or web booking. Dispatchers see every order in one place, whichever way it arrived.
Connected to your phone system
eCabs Technologies works with the cloud phone systems taxi operators already use. TaxiNow in Frankfurt runs on Deutsche Telekom CompanyFlex Cloud PBX, and Taxi Fiume in Rijeka and Taxi Barok run on Telemach. eCabs Technologies also integrates with 3CX, and with Sinch for SMS. Other providers are connected during discovery, as part of the switch.
Voice AI and IVR
A Voice AI assistant answers the call, understands the passenger and creates the booking in the same dispatch as every other order, around the clock and in your passengers’ languages. IVR menus route each call to the right place, and anything the assistant cannot handle goes straight to one of your agents, so your call centre stays in charge. We configure it around your booking flow, your languages and the way your call centre works.
The phone stays open while you switch
When you move from a legacy dispatch system, your phone numbers and call handling are planned as part of the staged switch. Your current system keeps running until the cutover decision, so the people who still phone are looked after throughout.
Proven on our own fleet
At eCabs Malta, phone bookings fell from 90 per cent of all bookings in 2013 to 15 per cent in 2026 as customers moved to the app, web and corporate portal, while the call centre stayed available for everyone who prefers to phone.
Works with
Integrated with the systems you already use
Deutsche Telekom Cloud PBX
Telemach
Sinch- Voice AI and IVR
- + or the phone provider you use
Other providers are connected during discovery. See every integration →
Switching from another system?
Every migration starts with discovery
No two operations are the same. We start by understanding how yours works, then plan the migration with you, tested step by step. That is how Taxi Fiume moved off a system it had used for more than 10 years while staying open 24/7.
Your Migration BlueprintIn use
Operators running phone booking, voice ai and ivr
FAQ
Phone booking, Voice AI and IVR: questions operators ask
How fast can call-centre agents take a phone booking?
In under 15 seconds. The keyboard-first booking screen keeps everything in one view, with fast address and waypoint search, so agents never switch screens while the caller waits.
Do phone bookings go into the same dispatch as app bookings?
Yes. A phone booking goes into the same dispatch, pricing and customer records as an app or web booking, so dispatchers see every order in one place, whichever way it arrived.
Can passengers book a taxi through Voice AI?
Yes. A Voice AI assistant answers the call, understands the passenger and creates the booking in your dispatch, with IVR to route calls and handover to an agent whenever it is needed. Your call centre stays available for everyone who prefers to speak to a person.
Will we lose phone calls on the day we switch?
No. Phone numbers and call handling are planned as their own step, and your current system keeps taking calls until the agreed cutover. Phone bookings then run in the same dispatch as app and web orders.
Related
Further reading: Taxi call answering: agents, IVR or AI voice booking? · Built by Operators, for Operators: the Call Centre, Reimagined
Works together with
Dispatch portal
The dispatch portal is the control centre for taxi dispatch centres: rule-based automatic dispatch, fixed prices within municipal tariff corridors, a built-in customer CRM and unlimited dispatcher seats.
Read more →Passenger app
A white-label taxi booking app in your brand, not a shared app someone else controls.
Read more →Driver app
The driver app runs in your own brand and gives taxi drivers everything they need on an ordinary smartphone: one-tap ride acceptance, earnings and bonus tracking, demand heatmaps, pre-booked and back-to-back rides, paid waiting time and an emergency button.
Read more →Next step
Talk to us about your operation
Bring us your operation, your rules and your requirements, and we’ll work through how to deliver the solution with you: what is available today, what we configure and what we build before your launch. No technical background needed, and no commitment.
- A plan built around how you work, not a one-size-fits-all package
- Your current way of working keeps running while each step is tested
- Honest answers, including what we need to find out first