Trust and security | eCabs Technologies

Your data stays yours

Customer data stays the property of the taxi centre, not the platform. You have direct access to your own operational and trip data in a dedicated database, and you can export it. Passengers can delete their account at any time, and personal data is handled under the GDPR.

Privacy built into the apps

Calls between passengers and drivers go through the app, so neither side sees the other’s phone number
Drivers confirm their identity with a document, selfie or account check before each shift
Every trip is recorded and traceable, with an emergency function for passengers and drivers

Hosting and reliability

Cloud-hosted on Google Cloud (GCP) on every plan
99.8% platform uptime at eCabs Malta, our own operation
Enterprise+: dedicated infrastructure, automated backups and high-availability replication, 24/7 on-call engineering, and a 30-minute response and 1.5-hour resolution SLA

Switching with confidence

When you switch to eCabs Technologies, your current system keeps running until you decide to cut over, and each step is tested before the next one begins. Your IT lead can review architecture, data migration, integrations, security and support with our engineering leads before you commit.

Contact

Questions about data protection can be sent to our Data Protection Officer at privacy@ecabs.com.mt.

Talk to us about your operation

A no-commitment conversation about how your operation works today, and a technical session for your IT lead if that helps. We will tell you honestly what we know, what we would need to find out, and whether a migration makes sense.

A migration blueprint built around your operation

Your current system keeps running while each step is tested

Honest answers, including what we need to find out first

Trust, security and data protection