Solutions
Taxi dispatch software for the Netherlands and Belgium
Taxi operators in the Netherlands and Belgium are changing systems as regulation changes. In the Netherlands, the central taxi database (CDT) replaces on-board computers, with the transition ending on 1 January 2028. eCabs Technologies gives Benelux operators dispatch, branded apps and a staged migration planned around your operation.
A natural moment to change systems
Since 1 July 2025, Dutch taxi trips can be registered in the central taxi database (CDT) instead of the on-board computer (BCT), and from 1 January 2028 the CDT is the only valid method. No specific device or app is mandated, which loosens the tie between meters, hardware and dispatch software. In Brussels, the 2022 reform requires booking intermediaries to be approved.
What we bring
- Dispatch for taxi, contract and care transport
- Your own branded passenger app and web booking
- Corporate accounts and invoicing
- A driver app on ordinary smartphones
The switch
The staged switch keeps your current system running until you decide to cut over, with go/no-go reviews at every stage.
This is general information to help you plan, not legal advice. Rules change, so we confirm the current requirements for your city during discovery.
Booking partner
Taxi bookings over WhatsApp, with Taxibooker
Taxibooker lets passengers book a taxi in a WhatsApp chat, with an automated assistant handling the conversation. Connected to eCabs Technologies, those bookings arrive in your dispatch like any other booking, priced by your own fare rules.
The passenger books in the chat
Pickup, destination, time and vehicle type. The price comes from your fare set-up in eCabs Technologies.
The booking lands in your dispatch
It is dispatched to a driver like a phone or app booking, in the same system.
The passenger is kept up to date in the chat
Booking status, arrival time, a live tracking link, the number plate and the driver’s first name.
Getting started: you sign up with Taxibooker, and we connect it to your eCabs Technologies platform through a standard set-up, with a separate connection for your operation. More messaging channels are planned by Taxibooker.
Your migration blueprint
Every stage is a decision, not a date.
Shaped by our own migration at eCabs Malta between 2017 and 2019: an adaptable framework, set out in a blueprint built around your operation. Our team leads the work, each stage ends with a joint review, and dates are agreed after discovery.
- 01UnderstandYour operation, in detail
- 02Launch-critical gapsScope what launch needs
- 03ConfigureSet up and test
- 04OnboardDispatchers and drivers, in phases
- 05Test in parallelA pilot, side by side where appropriate
- 06Rider appReleased in phases
- 07Go liveAn agreed cutover
- 08HypercareSupport and stabilise
FAQ
Questions operators ask
Does the Dutch central taxi database (CDT) affect our dispatch software?
It is a natural moment to change. Since 1 July 2025 Dutch taxi trips can be registered in the CDT instead of the on-board computer, and from 1 January 2028 the CDT is the only valid method, with no specific device or app mandated.
Can we switch dispatch systems without disrupting our operation?
That is what the plan is built around. Your current system keeps running underneath every stage until you decide to cut over, so phones, bookings and drivers always have a working system.
How long does a switch from a legacy system take?
Dates are set after a short discovery stage, once we have seen your system, data and integrations. The switch then runs in stages, and each stage ends with a joint go/no-go review where you decide to advance, adjust or pause.
Can we bring our customers and booking history with us?
Yes. We import the customer, account, address, booking-history, driver, vehicle, zone and tariff data you can lawfully and practically export from your current system, and check its quality and gaps before anything goes live.
Next step
Talk to us about your operation
Bring us your operation, your rules and your requirements, and we’ll work through how to deliver the solution with you: what is available today, what we configure and what we build before your launch. No technical background needed, and no commitment.
- A plan built around how you work, not a one-size-fits-all package
- Your current way of working keeps running while each step is tested
- Honest answers, including what we need to find out first