Solutions
Dispatch software for taxi centrals and co-operatives
Taxi centrals and co-operatives need dispatch software that keeps the phones ringing, recognises regular and corporate customers, works with members' own vehicles and taximeters, and lets the members decide each step of a switch. eCabs Technologies is built and run by a taxi operator for exactly that.
Your heritage, and a sustainable future
Taxi centrals and cooperatives have kept cities moving for decades, some dating back to before the Second World War. They’re part of the fabric of their cities, having survived and thrived through multiple economic booms, recessions and industry changes.
They deserve not just to survive, but to thrive in the digital age, competing with global platforms like Uber and Bolt while preparing for the next wave of disruption that autonomous vehicles will inevitably bring.
These operators have already stood the test of time. What they need now is the technology to stand the test of the future.
By partnering with the right technology provider, taxi centrals and cooperatives can modernise, remain competitive and build a sustainable future without giving up the brands, customer relationships and local identity they’ve spent decades building.
Built for how centrals work
- Phone, app, web, corporate and partner bookings in one dispatch
- Rule-based dispatch with priorities by vehicle category, driver or fleet, and manual control
- Unlimited dispatcher seats and role-based access across locations
- Owner-drivers and fleet vehicles in the same system
- Taximeter integration and fixed prices within tariff corridors
Decisions stay with the members
Every stage of the switch ends with a joint go/no-go review. A small working group from your management, IT lead, dispatch and finance agrees the criteria, so the board can see exactly what has been tested before anything changes.
Your own brand, your own customers
Your passenger app is in your brand and your customer data stays the property of the taxi centre, so the relationship with your riders remains yours.
Your migration blueprint
Every stage is a decision, not a date.
Shaped by our own migration at eCabs Malta between 2017 and 2019: an adaptable framework, set out in a blueprint built around your operation. Our team leads the work, each stage ends with a joint review, and dates are agreed after discovery.
- 01UnderstandYour operation, in detail
- 02Launch-critical gapsScope what launch needs
- 03ConfigureSet up and test
- 04OnboardDispatchers and drivers, in phases
- 05Test in parallelA pilot, side by side where appropriate
- 06Rider appReleased in phases
- 07Go liveAn agreed cutover
- 08HypercareSupport and stabilise
Proof
Operators on eCabs Technologies
In their words
Moving Taxi Fiume from the system we had used for more than ten years was a major decision for us. From the migration and launch through to our ongoing operations, the eCabs Technologies team has worked closely with us and remained available whenever we needed support or guidance.
What we value most is that they do not simply provide the technology and leave us to figure everything out ourselves. They take the time to understand how our operation works, respond quickly when issues arise and help us identify the right solutions for each stage of our growth.
The platform is giving us the tools to move more customers from phone bookings to our app, improve driver availability during peak periods, introduce targeted campaigns and gain much better visibility over our operation. It is also providing the technological foundation we need as we prepare for future expansion beyond Rijeka.
We feel confident in the guidance and support we receive from eCabs Technologies and see them as an important long-term technology partner for Taxi Fiume. I would recommend them to established taxi operators that are serious about modernising their operation while maintaining control of their own brand and business.
Dean Kovačević, Owner, Taxi FiumeRijeka, CroatiaFAQ
Questions operators ask
Can owner-drivers and fleet vehicles run in the same system?
Yes. Owner-drivers and fleet vehicles work in the same dispatch, with priorities by vehicle category, driver or fleet, and taximeter integration for members’ own vehicles.
Can we switch dispatch systems without disrupting our operation?
That is what the plan is built around. Your current system keeps running underneath every stage until you decide to cut over, so phones, bookings and drivers always have a working system.
Will our drivers accept a new app?
Drivers are brought across in small groups with training and a clear support contact, starting with a pilot group, and the driver app runs on an ordinary smartphone. Issues from each group are fixed before the next group moves.
Can we check the technical side before we commit?
Yes. Before any commercial commitment, we offer a technical session with our engineering leads covering architecture, data migration, integrations, security and support. You, or whoever looks after your systems, can challenge every assumption.
Next step
Talk to us about your operation
Bring us your operation, your rules and your requirements, and we’ll work through how to deliver the solution with you: what is available today, what we configure and what we build before your launch. No technical background needed, and no commitment.
- A plan built around how you work, not a one-size-fits-all package
- Your current way of working keeps running while each step is tested
- Honest answers, including what we need to find out first