Glossary
AI voice booking
Phone booking handled by an automated voice assistant that understands the caller and creates the booking without an agent.
AI voice booking lets passengers book a taxi by phone with an automated assistant instead of an agent. It handles simple bookings at any hour and leaves complex calls to people.
With eCabs Technologies, Voice AI and IVR work alongside your call centre: the assistant creates bookings in the same dispatch as every other order, and calls it cannot complete go to an agent.
Related: phone booking and Voice AI.
Next step
Talk to us about your operation
Bring us your operation, your rules and your requirements, and we’ll work through how to deliver the solution with you: what is available today, what we configure and what we build before your launch. No technical background needed, and no commitment.
- A plan built around how you work, not a one-size-fits-all package
- Your current way of working keeps running while each step is tested
- Honest answers, including what we need to find out first