Glossary
Hypercare
A period of intensive support straight after go-live, with daily reviews and named owners for every fix.
Hypercare is the period of extra support immediately after a new system goes live. The provider monitors operations closely, reviews issues daily and fixes problems quickly while users settle in.
Related: how the switch works, stage by stage.
Next step
Talk to us about your operation
Bring us your operation, your rules and your requirements, and we’ll work through how to deliver the solution with you: what is available today, what we configure and what we build before your launch. No technical background needed, and no commitment.
- A plan built around how you work, not a one-size-fits-all package
- Your current way of working keeps running while each step is tested
- Honest answers, including what we need to find out first