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Rijeka, Croatia
Taxi Fiume: Modernising a Legacy Taxi Operation Without Disruption
Visit website: https://taxifiume.com/
Taxi Fiume is one of Rijeka’s established taxi operators, with a recognised local brand, 24/7 call-centre operation and a business built over decades.
After more than 10 years on its previous dispatch platform, Taxi Fiume migrated its live operation to eCabs Technologies in 2026. The objective wasn’t simply to replace software. It was to modernise the business without disrupting the customers and drivers already depending on it every day.
The challenge: migrating a live operation
Unlike launching a new mobility brand, Taxi Fiume already had an active operation handling hundreds of bookings every day.
Changing the technology underneath it meant migrating dispatch, drivers and operational workflows while keeping the business running.
At the same time, customer expectations were changing. Competing with global ride-hailing platforms increasingly requires more than reliable dispatch: customers expect apps, live tracking, digital payments and a seamless booking experience.
What the eCabs Technologies platform enabled
Low-risk migration. Taxi Fiume moved from its legacy platform through a phased implementation designed around operational continuity.
Omnichannel operations. Traditional call-centre bookings now sit alongside digital booking channels within the same technology ecosystem.
Modern rider and driver technology. Passenger and Driver Apps, live tracking, upfront fare estimates, digital payments, electronic receipts and Rider and Driver Campaigns bring the experience in line with modern ride-hailing expectations.
Operational visibility. Real-time data and management tools give Taxi Fiume greater control over bookings, drivers, dispatch and marketplace performance.
Built for expansion. The same platform operating Rijeka can support Taxi Fiume as it expands into new Croatian markets.
Protect. Digitalise. Grow.
Taxi Fiume’s migration followed a simple principle: protect the existing business first, digitalise it second, then create the foundation for growth.
Rather than forcing customers and drivers through an overnight transformation, the migration was phased around the realities of running a 24/7 taxi operation.
Result: Taxi Fiume retained the local brand and operation it had spent years building while replacing the technology underneath it with a modern ride-hailing platform.
Why Taxi Fiume matters
Across Europe, established taxi operators face the same challenge: legacy technology is becoming increasingly difficult to compete with, but changing the system at the heart of a live operation carries real risk.
Taxi Fiume demonstrates that operators don’t need to start again.
They can preserve their brand, customers, drivers and local market knowledge while upgrading the technology required to compete with global ride-hailing platforms.
eCabs Technologies Capabilities Used: Enterprise+
Platform
Service & Support
The outcome
After more than a decade on its previous technology, Taxi Fiume successfully migrated its live operation to eCabs Technologies.
The business now combines the strengths of an established local taxi operator with the technology of a modern ride-hailing platform — creating the foundation to protect its position in Rijeka, compete with global platforms and expand into new markets.
Take Action
Your Legacy System Shouldn’t Hold Back Your Business.
Modernise your taxi operation without abandoning the customers, drivers and brand you’ve spent years building.
Partner with eCabs Technologies and build what’s next.
Partner with eCabs Technologies and future-proof your operations for
greater efficiency and growth today.
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