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14.12.2023 Blog Internationalisation

Driving digital transformation with Google Cloud

eCabs Technologies worked with Google Cloud and TIM Enterprise to achieve its vision, positioning the platform as an always-on option, contributing positively not only to eCabs Malta but also to its city partners and end-users worldwide.

The emergence of smartphone apps has reshaped the ride-hailing industry, presenting both challenges and opportunities for established players.

eCabs Technologies has successfully navigated this digital transformation, combining decades of experience with cutting-edge technology.

The tech mobility company has created its own robust customisable platform, which is designed not only for its own operation, but also paves the way for the digital evolution of legacy cab companies across Europe, and is tailored to meet the diverse needs of operators worldwide.

As the company continued its digital transformation journey, migrating to Google Cloud was a natural progression, enabling flexibility, scalability, and enhanced reliability.

A strategic partnership

In the intricate process of migration, eCabs Technologies found a valuable ally in TIM Enterprise, a Google Cloud partner.

The partnership facilitated a seamless transition from bare metal to GKE architecture, unlocking additional solutions such as BigQuery.

With TIM Enterprise’s guidance, eCabs maximises BigQuery for comprehensive data analytics. This offers valuable insights to customers for planning and performance reviews.

Leveraging Google Kubernetes Engine (GKE), eCabs powers its microservices architecture, providing unique environments for international city partners. This move allows quick replication of environments, enabling eCabs to rapidly onboard new customers and showcase the value of its platform.

Google Cloud and TIM Enterprise play a pivotal role in enabling eCabs Technologies to seize current market opportunities and prepare for the future.

As eCabs Technologies continues its international expansion, utilising Google Cloud tools, eCabs Technologies empowers legacy cab companies and new entrants, allowing them to compete with digital-first, ride-hailing giants.

Explore eCabs Technologies’ success story on the Google Cloud blog.

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30.09.2024 Blog Internationalisation

To sell or not to sell – that is the question

 eCabs Technologies’ commitment to a solution-oriented sales approach has been one of the driving forces behind its success.  eCabs Technologies: A product-oriented approach to success The ride-hailing industry is a crowded space, filled with giants vying for your attention. At eCabs Technologies , we understand that simply offering another product isn’t enough. We are not just here to sell you software. We’re here to work with you, and provide you with our market-leading solution born from our cutting-edge ‘mobility laboratory‘. But what truly sets us apart? We don’t just sell, we partner. Instead of bombarding you with generic sales pitches, we take a solution-oriented approach. This means we dive deep into your specific needs and challenges. We become an extension of your team, understanding your business from the inside out. Embracing a solution-oriented mindset Our cutting-edge mobility laboratory isn’t just a fancy term. It’s a hub of innovation where we continuously refine and perfect our platform to stay ahead of the curve. This ensures that when you partner with eCabs Technologies, you’re not just getting a solution. You’re getting a platform built for the future, playbooks on how to operate your business, alongside our 14 years of operational experience. We’re perfectly attuned to the dynamic needs of the ride-hailing market. But here’s the best part: we don’t believe in a one-size-fits-all approach. We have designed our platform to be customisable, allowing us to seamlessly adapt it to your unique business goals and challenges. Your success is our success. And we’re committed to providing you with the tools and support you need to thrive in the ever-evolving ride-hailing landscape. Beyond structured meetings: building genuine connections  We understand that building genuine relationships goes beyond formal sales meetings.  We actively seek out opportunities to engage with potential clients in informal settings, fostering a sense of connection and trust.  While we are based in Malta, which has become a proven testbed for mobility products, our city partners are based in mainland Europe. For us this means that we’re constantly educating, advocating and championing mobility through digital channels. Nurturing genuine relationships, through channels such as LinkedIn, is critical in ensuring that we can continuously share our findings and learnings in the mobility industry and guide potential city partners to the right solution. Delving into the client’s world  eCabs Technologies goes beyond superficial understanding; we strive to gain a deep appreciation of our partners’ businesses.  Proper exploration, and applying the appropriate framework is imperative, to ensure that we can accurately map out your requirements and align them to our solutions. Additionally, studying our partners’ operations, understanding their unique context, and being able empathise with the challenges they face.  By becoming intimately acquainted with our City Partners’ business through on-site visits, we can tailor solutions that are truly aligned with their goals and objectives.  The power of knowledge transfer  We recognise the value of education and knowledge sharing in building trust and establishing credibility.  We actively educate potential clients about the ride-hailing industry, highlighting industry trends, best practices, and the latest technology advancements. When we launch in a city, we share a refined launch ‘Playbook’ with our City Partners, to ensure a successful launch from the get-go. Our knowledge transfer goes beyond the ride-hailing platform and the operations. The eCabs Technologies Expansion Team will guide you weekly on the industry fundamentals, and emerging trends, and take on product feedback. In the background, we continue iterating on our products to ensure that our partners can stay ahead of the curve in any city that they choose to operate in. This comes from our over 14 years of experience, from operations through to software development. By equipping you with the knowledge and insights to make industry-informed business decisions, we go beyond offering software. eCabs Technologies, as your partner in innovation, leverages our cutting-edge ‘mobility laboratory’ to tailor solutions that empower your success. We believe in your journey to success, and we’re here to support you every step of the way. The proof of our expertise  eCabs Technologies’ success is not just talk. It is backed by our partners and case studies. These demonstrate the tangible impact of our software platform on client businesses.  From enhancing operational efficiency and customer satisfaction to driving profitability and expanding market reach, the features within eCabs’ ride-hailing solution have proven their value across a diverse range of industries and clients – enabling a ride-hailing operator to take on more than just dial-a-cab bookings. In addition to our commitment to your success with eCabs, our ride-hailing solution is a scalable and adaptable platform without upfront software costs. Case study: eCabs Technologies and Malta’s taxi industry  In Malta, eCabs has played a pivotal role in transforming the taxi industry since 2010.  By understanding the specific needs of local taxi drivers and operators, and taking on national stakeholder feedback, it developed a software platform that streamlined operations, enhanced customer satisfaction, and boosted profitability across the board.  This success has earned eCabs Technologies a reputation as a trusted partner in Malta’s ride-hailing landscape.  Our solution-oriented approach has proven to be a winning formula. Enabling our City Partners to build strong partnerships within their local communities and the European Union. By prioritising understanding, knowledge transfer, and genuine connection, eCabs Technologies has established itself as a trusted advisor and a true solutions provider for the ride-hailing industry.  Together, let’s not only shape the future of ride-hailing but also a sustainable future. eCabs Technologies is here to walk the talk and partner with you on your journey forward. 
13.03.2024 Blog Internationalisation

eCabs Technologies CEO addresses mobility tech leaders at Barcelona summit

eCabs Technologies CEO Matthew Bezzina joined Google Maps and other strategic partners in addressing mobility tech leaders at a summit in Barcelona on Wednesday. The Leaders In Logistics Summit connects major stakeholders in mobility and logistics from across the globe. Through unique insights, case studies, and innovation showcases, the event is where senior leaders from Amazon, DHL, Royal Mail, and other operators meet to shape the future of the industry. Bezzina shared the panel floor with Google Maps Head of Southern Europe Nicola Dalmazzo, Matteo Turani from OniGroup, and Gulliver’s Stefano Capoferri to discuss how integrating the Google Maps Platform is revolutionising the eCabs Technologies’ product. Earlier this year, eCabs Technologies announced a pioneering strategic partnership with global tech giant Google. The partnership, signed at Google’s offices in Milan, has seen eCabs integrate several of Google’s industry-leading tools into its ride-hailing tech stack, revolutionising its products and powering several new innovation projects. The strategic collaboration has empowered all eCabs Technologies ride-hailing products to harness the Google Maps Mobility Platform, the global tech giant’s hyper-intelligent fleet and route management engine. This integration means ride-hailing tech platforms developed by eCabs Technologies will now boast best-in-class geo-location tools and smart route management systems, for optimised rider, driver, and city partners experience. In practice, this means eCabs Technologies will be better placed to navigate traffic globally, create optimised routes, and shorten waiting and riding times. eCabs Technologies is only the second ever shared mobility tech provider globally to integrate Google’s mapping tech stack for ride-hailing purposes. Speaking during the panel, Bezzina said eCabs Technologies is a company that was born in the smallest EU member state with the densest road network and the highest car ownership per capita – making it a unique sandbox for rolling out and testing ride-hailing technology. The integration of Google Maps Platform is a major next step in eCabs Technologies’ journey. “Partnering with Google, the undisputed world leader in global mapping and route management technology, is an endorsement, not only of eCabs Technologies’ mission to be a leading player in the international ride-hailing market but of the high standards of our dedicated and capable team. It signals that we are competing at the highest level in a complex and challenging global industry, truly building scalable and competitive ride-hailing solutions for the world's operators” Bezzina concluded.
11.12.2023 Blog Internationalisation

eCabs and Google enter strategic partnership

eCabs Technologies riders, drivers, and platform city partners set to benefit from industry-leading route management, AI, and machine learning tech. Photo caption: Francesco Fraccalvieri (TIM), Matthew Bezzina (eCabs Technologies), Nicolo Pisani (Google Italy), Ginevra Garelli (Google Italy) and Luca Di Michele (eCabs Technologies) Precise ETAs, better route management, and new hyper-intelligent user tools and functions eCabs Technologies has entered into a pioneering strategic partnership with global tech giant Google. The partnership, signed at the Google offices in Milan earlier this month, will see eCabs Technologies integrate several of Google’s industry-leading tools into its ride-hailing tech stack, revolutionising its products and powering several new innovation projects. The strategic collaboration will empower all eCabs Technologies ride-hailing products to harness the Google Maps Mobility Platform, the tech giant’s hyper-intelligent fleet and route management engine. This integration means ride-hailing tech platforms developed by eCabs Technologies will now boast best-in-class geo-location tools and smart route management systems, for optimised rider, driver, and city partners experience. In practice, this means eCabs Technologies will be better placed to navigate traffic globally, create optimised routes, and shorten waiting and riding times. eCabs Technologies is only the second ever B2B private hire passenger mobility tech provider globally to integrate Google’s mapping tech stack for ride-hailing purposes. Furthermore, eCabs Technologies has also agreed to migrate to the Google Cloud hosting service, providing the best security and reliability of service in the industry. The successful migration to Google Cloud also radically improves scalability for all of its products, enabling enhanced testing and piloting. The strategic partnership comes weeks after eCabs Technologies successfully began internationalising its mobility product. Earlier this year new ride-hailing platforms powered by eCabs Technologies were successfully launched in Athens, Greece, and Bucharest, Romania, with several other jurisdictions in the pipeline. eCabs Technologies CEO Matthew Bezzina said the strategic partnership with Google marks a pivotal moment for the company. It means precision ETAs, optimised routes, and a suite of new user tools that will take eCabs Technologies to the next level of user experience. “This is a very proud day for all of us at eCabs and we are thrilled to be bringing this innovation to our users, riders and drivers, as well as our city partners who have entrusted eCabs Technologies with powering their own ride-hailing ventures across Europe and beyond,” he said. “Partnering with Google, the undisputed world leader in global mapping and route management technology, is an endorsement, not only of eCabs Technologies’ mission to be an important player in the international ride-hailing market but of the high standards of our dedicated and capable team. It signals that we are competing at the highest level in a complex and challenging global industry,” Bezzina said. “eCabs Technologies was born to make transport efficient, accessible and affordable for all. We couldn’t be happier to be partnering with Google to provide tangible user benefits through best-of-breed technology,” he added. An extremely powerful tool eCabs Technologies' Chief Technology Officer Luca Di Michele said the first phase of integrating Google’s mapping technology into the eCabs Technologies' system is already underway. “This is a quantum leap for us. It will allow eCabs Technologies to continue to expand and grow, providing better ride-hailing technology, not just for our home market in Malta, but for new jurisdictions where our city partners are launching their brands,” he said. Users of the eCabs platform should expect to start seeing changes to the App in 2024. Key highlights of the Google Maps Mobility Platform Partnership: World-leading technology: Through the alliance with Google, eCabs Technologies is set to unveil a suite of world-leading technologies that will drastically improve the ride-hailing experience. Leveraging Google’s cutting-edge solutions, eCabs Technologies aims to provide users with state-of-the-art features and improved level of service. Better ETAs: The integration will give eCabs Technologies access to new smart routing algorithms for improved traffic management.  New prediction tools, as well as historic and real-time data, will allow for platform optimization, meaning more precision in pick-up and estimated arrival times. Optimised driver dispatching: Google Maps’ rich data combined with eCabsTechnologies’ operational expertise will ensure the right driver is dispatched to riders depending on multiple real-time factors, cutting down on and being more precise with waiting times while maximising partner fleets’ time and earnings. Fewer deficiencies: eCabs Technologies city partners will benefit from a tech stack on par with the world’s leading ride-hailing players, allowing them to launch the best user experience possible. Strategic innovation: The partnership signifies a commitment to strategic innovation, with eCabs Technologies harnessing Google’s expertise to enhance operational efficiency, elevate user experience, and introduce industry-leading features that will be available for all city partners across all eCabs Technologies products. It will also power pilot projects across AI and machine learning. In the press: Times of Malta | Lovin Malta | The Malta Independent | Malta Today

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