Tag Archive for: employer branding

Cultivating a driver-centric culture at eCabs

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Building the future together

6:00 AM—The sun is just beginning to rise as Grace, an eCabs driver with three years of experience, wakes up to start her day. She grabs her phone and opens the eCabs Driver App, which displays a personalised dashboard. She notices that there’s a surge in demand near Msida due to a morning conference—a detail highlighted thanks to our real-time data analytics.

6:30 AM—After a quick breakfast, Grace heads to her car. Before setting off, she checks the new driver campaigns feature in the app. This week, there’s a challenge to complete eight rides for a bonus. Motivated, she accepts the challenge.

7:00 AM—Grace picks up her first passenger, a business professional heading to the conference. The app’s navigation, powered by our partnership with Google Maps Mobility Platform, suggests the fastest route, avoiding unexpected traffic from an accident reported moments ago. The passenger is impressed with the smooth ride and leaves a five-star rating.

8:00 AM—Between rides, Grace receives a notification about surge pricing activated in her area—an update we implemented after drivers requested a way to maximise earnings during peak times.

9:30 AM—She stops by Ottimo Cafè for a quick coffee break. There, she chats with other drivers about the new gamification features. Some are excited about the friendly competition.. The shop buzzes with camaraderie, reinforcing the sense of community.

10:00 AM—Back on the road, Grace is also participating in a beta test for an upcoming app navigation feature using the new build. As a driver who frequently provides feedback, she’s invited to try out new tools before they’re released. She appreciates that her suggestions are valued and often see the light of day in app updates.

12:00 PM—After several more rides, Grace checks her progress on the driver campaign. She’s halfway to her goal. The gamification elements make her work feel more engaging, almost turning her day into a rewarding game.

2:00 PM—She picks up a passenger who mentions how much they enjoy using eCabs, citing positive experiences with friendly drivers like Grace. This feedback boosts her spirits, reminding her why she loves her job.

4:00 PM—As Grace wraps up her day, she reviews her earnings, which are higher thanks to the surge pricing periods and the driver campaign which she has now completed. Feeling accomplished, she heads home, looking forward to the next day’s challenges.

At eCabs, drivers like Grace are at the heart of everything we do. By immersing ourselves in their daily experiences, we understand the importance of tools and features that make their work more efficient, profitable, and enjoyable.

Like our CEO Matthew Bezzina says, ‘we respect the past, but we build for the future’. Our journey from a traditional dial-a-cab service to a leading digital ride-hailing platform has been guided by putting our drivers first.

Driving Innovation from Behind the Wheel

To truly understand our drivers, we need to experience their world. While some of us come from tech backgrounds, key members of our team are former drivers.

Their firsthand insights shape our product development, ensuring we address real challenges. They share stories about navigating busy streets, engaging with passengers, and the nuances of day-to-day driving that only someone behind the wheel would know.

By integrating their experiences, we’re able to build solutions that genuinely make a difference.

Collaborating on Features That Matter

We don’t make assumptions about what our drivers need—we ask them. Through beta test sessions, ride-alongs, and regular conversations at our garages, we maintain open communication.

This collaborative approach led to the implementation of surge pricing, a highly requested feature that helps drivers like Grace maximise earnings during peak demand.

One driver shared, “The introduction of surge pricing has really boosted my income during busy times. It’s great to see eCabs listening to us.”

Building the Future Together

The mobility industry is changing fast, and our drivers are at the forefront of this transformation. We understand that embracing innovation is a team effort.

By involving drivers—including former drivers now on our team—in the development process, we’re able to anticipate needs and deliver solutions that keep us all ahead of the curve.

Moreover, eCabs Technologies is actively engaging in collaborative consulting and testing initiatives with our international city partners. This ensures that our solutions are seamlessly aligned with the unique needs and expectations of each urban environment.

Your Voice Matters

Every driver has unique insights that contribute to our collective success. We’re committed to fostering an environment where voices are heard, ideas are valued, and contributions are recognised. After all, building the future of mobility is a journey we’re on together.

Are you an eCabs driver with ideas to share? Or maybe you’re interested in joining a company that values your input and invests in your growth? Reach out to us today and be part of shaping the future of ride-hailing.

Together, we’re not just driving cars—we’re driving change.

Check out our full-time and part-time vacancies.

By eCabs Technologies’ Product Owner, Driver Experience: Asemota ‘A.I’ Ize-Iyamu

Traversing the Agile seas: a Scrum Master’s journey

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The idea of helping people to help themselves is probably the key factor which drew me towards becoming a Scrum Master.

My journey into Agile, not just Scrum, has been a long one. I was one of the first three Scrum people certified in Malta (one other Scrum Master and a Scrum trainer).

Can you tell us a bit about your professional journey in this field?

Agile and Scrum were practically non-existent on the island back in 2007. Along with the other qualified Scrum Master, we had started an NGO called Agile Malta. Through this NGO, we used to hold Agile focused conferences and used to help companies to transition to the Agile mentality.

Over time, I learnt different Agile methodologies which have progressed towards scaled Scrum.

Can you provide an overview of your role as a Scrum Master at eCabs Technologies? What are your primary responsibilities and objectives?

When I joined eCabs, one of the very first things I noticed – and liked – was that the company was not developing a ride-hailing platform separate from everything else. But as a consolidated operator platform, integrating app, phone, web and API integrated bookings, amongst others.

My role has evolved from aiding eCabs Technologies’ tech team to understanding Scrum, to helping them to understand their autonomy and self-responsibility.

My primary objective is to ensure that we give back the flow of work from our customer and product team’s minds, along with our company experience, to our customers with a high level of quality.

eCabs Technologies is known for its tech-driven culture. How does the Scrum framework contribute to the development and improvement of these solutions?

Scrum fosters the creation and maintenance of a mentality of small increments totaling up to one great improvement. Based on how the local and foreign customers and business are progressing over time.

Changing people’s behaviour is never easy. But the Agile/Scrum perspective comes to the rescue in the form of small changes over time. In terms of what we communicate, as well as when and how. All the while focusing on how people are feeling during the communication exchange.

My main objective is getting the tech teams to functional in a holistic and professional manner. In the long run, my end game is to foster collaboration and self-management across the entire company.

eCabs Technologies Scrum Master Aldo Cauchi Savona

At eCabs Technologies, my main objective is getting the tech teams to functional in a holistic and professional manner. In the long run, my end game is to foster collaboration and self-management across the entire company.

Communication is enhanced with the use of informative automated boards. As well as the use of Slack and Scrum’s correlated rhythmical set of meetings, one of which occurs daily.

Getting all team players rowing in the same direction at the same time, where all the company is working as a team, will allow us to beat groups of any size.

What advice would you give to aspiring Scrum Masters who are looking to excel in their careers within the tech industry?

It is good to always keep in mind that Scrum is not unique or special only to tech companies. Social sciences use what they call a ‘grounded thinking’ methodology, which involves the cyclical application of inductive reasoning.

In anything in life – not only in the tech industry – start small and cyclically build yourself. All the time, adapting your current short-term plan towards achieving a long-term goal, which is also an ever evolving and constantly changing process.

For instance, improvements through small increments is also an aspect of physical therapy (which I travel abroad yearly for after a nasty incident a few years ago which left me in need of the aforementioned therapy.)

My personal experience has taught me that, sometimes, even those things that are deemed impossible or unlikely, are achievable. With the right mindset, the appropriate direction, and a dose of hard work from your end. And I try to apply that reasoning to everything I do.

Interested in joining the eCabs Technologies team?

Check out our current job openings here.

By eCabs Technologies’ Scrum Master Aldo Cauchi Savona

How to apply for a job at eCabs Technologies

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The journey to landing your ideal job at eCabs Technologies can be exhilarating yet challenging. In a world where competition is fierce, it’s essential to stand out and navigate the recruitment process with confidence.

In this blog post, we share valuable insights and tips to help you ace every step of the recruitment process.

Understand your preferences and priorities

Before you hit that ‘Apply’ button, take a moment to reflect on what truly matters to you in your next role.

We suggest considering various aspects, such as company culture, daily responsibilities, project interests, management style, office environment, and work arrangement (remote, hybrid, or on-site).

Remember, the interview process is not just about you impressing the company – you are interviewing the company just as much as they are interviewing you.

Prepare a winning CV

Crafting an impactful CV is a crucial step when you are applying for a job at eCabs Technologies. We would advise using a clean, polished format that spans no more than two pages.

If you decided to include a cover letter, keep in mind that most recruiters just skim them for writing style, level of English, and an explanation for a career change.

Make sure that your contact information is professional and complete (full name – first and last, no middle, location – city/state/country, telephone number – with country code and mobile number, and email address) listing essential details without any unnecessary embellishment.

List your employment experience in chronological order with your most recent experience first.  Include company name, job title, and dates of employment.

You should also include your professional achievements using bullet points under each employer. Wherever possible provide specific measurements, such as ‘increased productivity by 10 percent’.

Include any skills relevant to the role that you are applying for – the languages you speak, technology skills and so on. If you are applying for a tech role, list the software and hardware that you have experience with.

Finally, be sure to include your educational background, and any relevant certifications. You should not include scans of actual certificates, or grades for specific courses or O’ / A’ level exams.

Make sure you are ready for the interview

As you prepare to interview for a job at eCabs Technologies, we recommend reviewing the job description and identifying your transferable skills.

  • Dive into the company’s history and understand what drew you to the role.
  • Prepare responses to common interview questions such as areas for improvement and reasons for leaving your current job.
  • Have a salary range in mind for the role in the location for which you are applying.
  • Know your notice period or availability to start a new role.

Be yourself

During the interview itself, focus on maintaining a composed demeanor and making eye contact, even in virtual interviews (looking into the camera helps when addressing the interviewer).

Be authentic in your responses and engage the interviewer by asking thoughtful questions that go beyond salary and job logistics. For example, ask about the role, team, and company culture.

Don’t forget to discuss the next steps in the recruitment process and the expected timeline for feedback.

Nailing recruitment tasks

For some roles, we incorporate recruitment tasks to evaluate candidates’ skills. This is a great opportunity for you to show off your expertise!

Ask questions if you need clarification and ensure you submit your task on time.

If you are unable to complete the task, communicate with the recruiter early on. Perhaps, there is a more junior role that the company can offer you.

Seal the deal

If you receive an offer for a job at eCabs Technologies, and you are excited about the opportunity, go ahead and share your excitement with the recruiter!

  • Make sure you listen attentively to the details of the offer in their entirety.
  • Your salary expectations should align with the previously discussed range.
  • If you need more time to consider the offer, request a reasonable extension, keeping it within not more than three days at the very maximum.

Once you are ready to accept the job offer, communicate your decision, and agree on a start date.

Examine the employment contract

Thoroughly review your employment contract. Highlight any clauses that you may have questions or concerns about to discuss later with the recruiter. Do be open to understanding the rationale behind certain clauses.

Once you are satisfied, it’s time to sign the contract and celebrate your official joining of the eCabs team!

Provide any requested information to get you into the appropriate systems and onto the payroll (such as bank account information, and previous pay slips).

If you need a work permit for EU employment, complete the appropriate application form and provide the necessary paperwork promptly (passport, CV, lease agreement, medical exams, and so on).

Seamless onboarding

Make your first days at work less stressful with these tips.

  • Make sure you are aware of and understand the arrival time, as well as any dress code.
  • Make contact with the IT department for technology setup and access.
  • Connect with HR/Office Management to get acquainted with your colleagues and office environment.
  • Schedule an onboarding session with your hiring manager or a senior team member to help you ease into your new role with confidence.

Finally, settle in and enjoy your new environment and teammates. Welcome to your future with eCabs Technologies – a journey filled with growth, opportunities, and success!

Check out our current job openings here.